Privacy and Cookie Policy

You can consult our website’s privacy policy at https://hedone.pt (hereinafter referred to as “website”).

We care about any concerns you might have regarding the confidentiality of information and personal data processed when browsing our website. This policy provides you with additional information about the nature and use of any personal data you may share on the website, the origin and use of the browsing information processed during your visit to our website, and your rights.

When using our website, you accept the terms and conditions of this document.

We may amend this policy from time to time and such amendments will be effective immediately.

  1. Controller’s identity and contact details

Our website is operated by Hedone, with registered offices in Lisbon, Portugal, as data controller within the meaning of the applicable personal data laws, hereinafter referred to as “Hedone”.

  1. Legitimate basis for processing

2.1 We may collect your personal data (hereinafter your Data) provided in the website’s contact form.

2.2 Data may also be collected and processed on our website other than the data in your contact form, depending on the services your use, your choices and your device’s settings (in particular with regard to cookies and other connection logs): your full name, e-mail address, mailing address and telephone number.

  1. Purposes

3.1 Legitimate basis for processing

Data are collected for the following purposes:

  • answer any questions you may have on the contact form;
  • send you information on our offers, news, and events (newsletters);
  • analyze geographic, demographic, and statistical data
  1. Data storage period

Your Data collected and processed through the contact form will be stored during the processing of your request only. They will then be destroyed unless you have subscribed to our newsletter. In this case, your data will be stored for 3 years from collection. We may contact you again at the end of this period to confirm whether you wish to continue to receive our communications on offers, news, and events. Your Data will be destroyed within the period required by law, as from your request to unsubscribe. Lastly, any cookies collected upon your consent from cookies set on our website will be stored for a maximum of thirteen (13) months.

  1. Data recipients

5.1 Personal data are provided to Hedone.

5.2 Your personal data may further be disclosed to third parties to: *Meet legal or other appropriate governmental or judicial authorities’ requirements; *meet requirements necessary to initiate or substantiate legal proceedings or defense in a legal action; *be reported to the police or judicial authorities in accordance with applicable laws and regulations and upon a formal request by the authorities for the purpose of preventing fraud against us (anti-fraud services).

 

  1. Data security and confidentiality

We are committed to implementing all the necessary safeguards to preserve the confidentiality and security of any personal data we process and to prevent the data from being corrupted, damaged or destroyed, or from being accessed by unauthorized third parties. We have implemented technical and organizational security measures, particularly regarding IT systems. However, we do not control all risks in connection with Internet use, and we urge users to be aware of potential risks associated with its use and operation.

  1. Your rights

Under existing legislation, Users are entitled to access and rectify their Data, as well as to request their deletion, object to their processing and secure their limitation or portability to the extent applicable. You may also object to your Data being used for the purpose of creating a customer profile; in this case, you will not be able to benefit from customized offers or services. Such requests should be made by email sent to info@hedone.pt.You may also ask to stop receiving our communications about offers, news and events at any time by clicking on the hyperlink at the bottom of each email we send you.

Right to file complaints

For any questions about the collection and processing of your Data by Hedone, you can reach the controller by email and customer service at  info@hedone.pt

  1. Cookies

8.1 What are “cookies”?

Cookies are text files that can be stored in a dedicated space on your Endpoint’s hard drive (i.e.: computer, tablet, smartphone, etc.) by the browser you use to view our Website, according to your browser settings. Our first-party cookies allow us to identify your login Endpoint during the Cookies’ validity or login period.

When browsing our Site, information regarding our website’s browsing on your Endpoint may be stored in cookies installed on your Endpoint.

8.2 Cookies used on our website

From the moment you log in to the Website, we may, subject to your choices, install cookies on your Endpoint, which allow us to recognize your Endpoint’s browser for the duration of the relevant cookie’s validity period.

Our cookies allow us to

  • analyze statistics and volumes of traffic and use of the various components that make up our Website (pages and content visited, paths), which allows us to improve the usefulness and ergonomics of our services;
  • count the total number of ads served on our advertising spaces, identify those ads, their corresponding number of views, the number of users who clicked on each ad and, if necessary, the subsequent actions taken by those users on the pages to which those ads lead them, in order to calculate the amounts payable to the operators in the advertising broadcasting chain (media agency, advertising network, Website / broadcasting medium) and to ascertain statistics;
  • adapt our Website’s and our advertising spaces’ layout to your Endpoint’s display preferences (language used, screen resolution, operating system, etc.) when you visit our Website, according to the display or playback hardware and software of your device;
  • adapt the advertising content of our Website and our offers according to your browser, the purchases you may make and/or according to the location data (latitude and longitude) displayed on your Endpoint (upon your prior agreement);
  • insofar as you have provided us with personal data, including your electronic contact information, when registering or logging in to any of our services, cross-reference this data with browsing information to send electronic surveys, among others, or display on your Endpoint customized advertisements specifically intended for and which may be of interest to you;
  • adapt the advertising content displayed on your Endpoint through our advertising spaces, according to your device’s browsing of our Website or location data (latitude and longitude) transmitted by your Endpoint (upon your prior agreement);
  • store information contained in a form you fill out on our Website (login) or to products, services or information you choose on our Website (subscribed service, etc.);
  • implement security measures, for instance when you are asked to reconnect to a content or service after a certain period has elapsed.

8.3 Your cookie choices

There are several cookie management choices Any setting you may choose is likely to alter your Internet browsing and your access conditions to services that require the use of cookies. You may choose at any time to store and change your cookie choices as set out below.

(a) Accept cookies

Cookies are stored on an Endpoint according to the Endpoint user’s choice, who can communicate and change their preference at any time and free of charge by clicking on the options offered by their browser. If you have your browser store cookies on your Endpoint, cookies included in the sites and content you have visited may be temporarily stored in a dedicated area of your Endpoint and will only be readable by their issuer.

(b) Reject cookies

If you reject storing cookies on your Endpoint, or delete those that are already stored, you will no longer be able to benefit from a number of features that are, nevertheless, necessary to browse some parts of our Website. This would be the case if you try to access our content or services that require your identification. This is also the case when we – or our service providers – are unable to recognize, in terms of technical compatibility, the type of browser used by your Endpoint, its language and display settings, or the country from which your Endpoint is connected to the Internet.

In this case, we disclaim any liability for the consequences of any of our services’ malfunction arising from Hedone‘s inability to store or display the cookies necessary for its operation that have been rejected or deleted by you.

(c) How to enforce your options depending on your browser?

The settings of each browser are different for the management of cookies and their options. They are described in the help menu of your browser, which will let you know how to change your cookie options.

8.3.1 Cookies “Flash”© – “Adobe Flash Player”™

“Adobe Flash Player”™ is a computer application that allows the fast development of dynamic content using the computer language “Flash”. The Flash application (and similar applications) store the settings, preferences and use of these contents through a technology like cookies. However, “Adobe Flash Player”™ manages this information and your options through an interface different to that provided by your browser.

If your Endpoint can view content developed with Flash language, we challenge you to access its Flash cookie management tools directly at http://www.adobe.com/pt/.

  1. Use of data

We undertake not to transfer or sell personal data to any third parties other than affiliates or partners unless we have informed you in advance in any communication, agreement or information available on the Website, or you have already given us your express consent, or the law requires it.

If we are required by law or court order to disclose personal data concerning you, we undertake, to the extent possible, to notify you (unless Hedone reasonably believes that it is not permitted to do so in view of any legal or judicial obligations that may be incumbent upon it).

Given the state of the art, particularly as generally applied to telecommunications networks, we cannot guarantee the confidentiality, integrity or authentication of e-mail messages sent or received by you from Hedone.

  1. Applicable law

In the event of any dispute or claim of any nature in connection with this website, Portuguese law shall apply, notwithstanding any applicable conflict of law rules. Any legal actions or proceedings arising out of or in connection with this Privacy, Security and Data Protection Policy, its validity, enforcement, compliance or breach, or the subject matter of this Privacy Policy, shall be subject to the jurisdiction of the Portuguese courts, and you consent and submit to the jurisdiction of these courts as determined.